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Sennheiser Headphones Review (and Roast). I have HD350BT but this review applies to all models.




Hey there, I wanted to share my experience with a pair of headphones from a company called Sennheiser. As someone who isn't too tech-savvy, I was looking for headphones that were comfortable, durable, and easy to use.


Unfortunately, the product I received turned out to be defective, with a battery that drained quickly and ultimately died in the middle of an important call despite showing 70% battery life.


I purchased the headphones on Amazon, but their customer service was less than helpful. They directed me to contact Sennheiser's customer support, which proved to be a frustrating and time-consuming process.


Overall, I would not recommend purchasing from Sennheiser and suggest looking for alternatives that will provide quick and efficient resolutions to any issues.


Key Takeaways

  • Sennheiser headphones were uncomfortable and had a defective battery.

  • Amazon's customer service was unhelpful in resolving the issue.

  • It is recommended to look for alternative headphone options that prioritize quick and efficient resolutions to any issues.


Personal Background

I'm Khushi and I want to share my experience with the Sennheiser headphones. I'm not a tech expert and I don't invest too much time in researching technology. I need headphones that are comfortable, durable, and work well. I don't want to keep purchasing headphones every two or three years, so I want them to last.

When I first tried the Sennheiser headphones, I found that they were not comfortable at the top and hurt my head. However, I still used them because I only have 1-2 hour calls per week.


The biggest problem I faced was the battery drainage. The product turned out to be defective after Sennheiser was bought out by Sonovo, and the quality dropped.


I bought the headphones on Amazon, and they said that I could not return them but could get a replacement. I placed the order and received it within a few days. However, the battery died in the middle of a call even though it was at 70%, and I had to use different headphones and mic.


I contacted Amazon, and they told me to contact Sennheiser's customer support.

I called Sennheiser first, but the number Amazon gave me did not work. I found another number online, and they made me go through a long process to create a report.


The only solution they offered was to courier the product to Delhi, which would take 10 days to evaluate and investigate.


I filled out the form live on the call, but I still haven't received any follow-up email from them.


I wasted 5,000 rupees on this, and I'm not going to courier it to Delhi. I have important calls to attend, and I don't have the time or energy to spend 10 hours figuring out the problem.


The support was not helpful, and I'm appalled that they can do nothing. They're not even refusing me service, but they're making me go through all sorts of nonsense.


I wouldn't recommend Sennheiser because of the poor support and defective product.


My Headphone Requirements

As someone who's not a tech expert, I need headphones that are comfortable, durable, and work well. I don't want to have to keep purchasing new headphones every few years.

Based on my experience with the Sennheiser headphones, I have the following requirements for my headphones:

  • Comfortable padding that doesn't hurt my head

  • Long battery life that doesn't drain quickly or randomly shut off

  • Quick and efficient customer service that can resolve any issues

  • Clear return and replacement policies that are easy to understand and follow

I would not recommend the Sennheiser headphones due to their defective battery and poor customer service. Instead, I suggest purchasing headphones from a local electronic store with good customer service and clear return policies.

Initial Impressions: Sennheiser Headphones Review HD350BT

As someone who is not a tech expert, I was looking for headphones that were comfortable, durable, and worked well. Unfortunately, these headphones did not meet my expectations.

The first issue I noticed was that the headphones were not comfortable at the top and caused discomfort after a short period of use. However, I was willing to overlook this issue since I only needed them for a few hours of calls per week.

The major problem with these headphones was the battery drainage. The product turned out to be defective and it died in the middle of a call even though the battery was at 70%.

I reached out to Amazon for assistance, but they were unable to help me and directed me to Sennheiser's customer support.

After contacting Sennheiser, I was informed that I had to courier the product to Delhi, which would take 10 days to evaluate and investigate.

I was required to fill out a form and take multiple printouts, which was a hassle. Additionally, I did not receive any follow-up email from them even after hours of waiting.

I would not recommend purchasing Sennheiser headphones due to their poor customer support and defective product. It was a waste of time and money, and I regret my decision to buy them.

Sennheiser Headphones Review: Battery Issue 

The product turned out to be defective, and I believe it is due to the company being bought out by Sonovo, which resulted in a drop in quality.

The battery drainage has been a significant problem for me. During a call, the battery was at 70%, but it suddenly turned off and displayed a message saying "turning off power up power zero." I had to switch to different headphones and a mic, which was quite inconvenient.

I tried charging the headphones overnight, but the battery remained at 70%, which means there is a battery problem.

I reached out to Amazon within their 7-day period, but they were not able to help me much. They suggested that I contact Sennheiser's customer support, which was not very helpful either.

They asked me to courier the product to Delhi, which would take 10 days for them to evaluate and investigate.

I had to fill out a form live on the call, but I still have not received any follow-up email from them. I do not have the time or resources to spend 5 hours and money to courier the product to Delhi.

The support from Sennheiser and Amazon has been disappointing, and I would not recommend buying this product. If you are in Mumbai, the service center might be helpful, but for the rest of India, it is not worth the hassle.

In addition to the battery issue, the headphone pads turned out to be much smaller than expected, which was not a significant concern for me. However, the defective battery is a significant problem that needs to be resolved quickly and efficiently.

Sennheiser’s Customer Service Experience


When I reached out to Amazon for assistance well within the 7-day period, they directed me to contact Sennheiser's customer support. However, the process of reporting the issue and arranging for a replacement was lengthy and frustrating.

Sennheiser's Mumbai branch had me fill out multiple forms and take printouts of the problem and invoice, and then instructed me to courier the product to Delhi for investigation.

After spending hours on the phone and preparing the package, I still hadn't received a follow-up email from Sennheiser and decided not to send the product for evaluation.

Instead, I reached out to Amazon again, but they were unable to provide any further assistance and suggested I continue working with Sennheiser's customer support.

Overall, my experience with Sennheiser's customer service was disappointing and time-consuming. I would not recommend purchasing their products, especially if you live outside of Mumbai or Delhi. In the future, I plan to buy from local electronic stores where I can easily contact them for support and assistance.

Resolution Process at Sennheiser

The product turned out to be defective, and the battery drainage was particularly frustrating.

I reached out to Amazon for help, but they were not able to do much beyond directing me to Sennheiser's customer support.

When I contacted Sennheiser's Mumbai branch, they made me go through a lengthy process of creating a report and filling out a form live on the call.

They ultimately told me that the only solution was to courier the defective product to their Delhi branch, which would take 10 days to evaluate and investigate.

However, I have important calls to attend and cannot afford to wait 10 days for a resolution. Additionally, the number Amazon provided me was incorrect, and I wasted time and money trying to get in touch with Sennheiser's customer support.

In the end, I would not recommend purchasing Sennheiser headphones, especially if you are outside of Mumbai. Amazon's "replacement-only service center" policy was not helpful in my case, and I was left frustrated and out of pocket.

If you do purchase electronic products, it may be better to buy from a local store where you can speak directly with the seller and have a better chance of resolving any issues.

Sennheiser’s Product Comfort and Design

As someone who values comfort and durability in headphones, I was excited to try out the Sennheiser headphones. Unfortunately, my experience with this product was less than satisfactory.

Firstly, the headphones were not comfortable at the top and caused discomfort and pain after extended use. Additionally, the ear pads were much smaller than expected, which made them uncomfortable to wear for long periods.

In terms of design, the product turned out to be defective, with battery drainage being a major problem. Despite being at 70% battery during a call, the headphones suddenly turned off, causing a lot of inconvenience.

When I reached out to Amazon for assistance, they were unable to provide any help beyond suggesting that I contact Sennheiser's customer support.

However, contacting Sennheiser's customer support proved to be a frustrating and time-consuming experience. The number provided by Amazon did not work, and the process of creating a report and packaging the product for courier to their Delhi branch was lengthy and inconvenient.

Overall, I would not recommend purchasing these headphones due to their lack of comfort and the poor customer support experience. It is much better to buy from a local electronic store with better customer service.

Recommendation

Based on my personal experience with the Sennheiser headphones, I cannot recommend them. While I appreciate the need for durable and comfortable headphones, these headphones have several issues that make them a poor choice.

Firstly, the battery drainage is a major problem. The defective product that I received died in the middle of a call despite having 70% battery remaining. This is unacceptable and caused me a lot of inconvenience.

Furthermore, the customer support from Sennheiser and Amazon was not helpful. Amazon only provided me with the option to contact Sennheiser's customer support, which proved to be a lengthy and frustrating process.

Sennheiser's Mumbai branch asked me to courier the product to Delhi for evaluation, which would take 10 days. This is not a quick resolution and is not efficient, especially for someone who has important calls to attend.

In terms of comfort, the earpads are much smaller than expected and caused discomfort. This is a minor issue compared to the battery drainage and poor customer support.

Overall, I recommend avoiding Sennheiser headphones. There are better options available from local electronic stores, where customer support is more likely to be helpful.

As for online purchases, I recommend checking the return policies and customer support options before making a purchase.

Amazon's Role and Policies

I recently purchased a defective headphone from Sennheiser on Amazon. When I reached out to Amazon for help, they informed me that the only thing they could do was direct me to Sennheiser's customer support. This was frustrating as I expected Amazon to take responsibility for the product they sold me.

Furthermore, the replacement policy on Amazon's website was not clear. It was only after I purchased the product that I found out I would have to email and fill out forms to get a replacement. This was a waste of my time and money.

In addition, Amazon's return policies are becoming more restrictive, making it harder for customers to return products that do not meet their expectations. This is unacceptable, especially for tech products that may have issues.

Overall, I would recommend being cautious when purchasing tech products from Amazon. It is better to buy from a local electronic store that you can easily contact if there are any issues. Amazon's policies and lack of customer support make it a less reliable option for purchasing tech products.

Final Thoughts

After my experience with the Sennheiser headphones, I cannot recommend them to anyone. I need headphones that are durable, comfortable, and have a long battery life. Unfortunately, the Sennheiser headphones failed on all three counts. As far as my Sennheiser headphones review goes, it is not worth it!

The battery drainage was a significant issue, and the product turned out to be defective. When I contacted Amazon for help, they were not able to provide a solution, and I had to contact Sennheiser's customer support. The process was frustrating, time-consuming, and ultimately, it was not resolved.

In terms of comfort, the earpads were much smaller than I expected, and they hurt my head after a short period of use. While this may not be a problem for everyone, it was a significant issue for me.

Overall, I would advise against purchasing Sennheiser headphones. The customer support is lacking, and the product quality is not up to par. Instead, I would recommend looking for headphones at a local electronics store where you can receive more personalized support.



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